Extraordinary service & support

Welcome to our web-based Service and Support Center. We are in the process of adding new tools to help you solve order and technical issues as part of our commitment at Freetail Tech to providing the highest quality products and support. More service to help you get more out of your Freetail Tech products.

For technical service related to your Freetail Tech product, please use our online support ticketing system to the right, or call (877) 514- 9868 and press 2 on your touch-tone phone.

Telephone customer support is available M-F, 9AM-6:00PM CST.

FOR FREETAIL TECH'S TERMS AND CONDITIONS OF SALE, PLEASE CLICK HERE.

FREETAIL TECH WARRANTY

Please click here to review the full terms of our  warranty. 

FOR SUPPORT ASSISTANCE OR RMA (RETURN MATERIALS AUTHORIZATION):

ADVANCE RMA POLICY

1. Freetail Tech's Advanced RMA program is available in the US and Canada only.
2. There is NO PERMANENT CHARGE for this Advanced Replacement Service, but there will be a “hold” placed on your credit or debit card.
3. You must have a valid Credit Card or Debit Card in order to process your return.
   a. The “hold” on your credit or debit card will be for the FULL VALUE of the product being cross-shipped to you.
   b. The amount held on your card will be released once the defective product is received.
4. Domestic Advanced RMA shipments will be shipped via FEDEX GROUND.
   a. Shipments to Canada will be sent via FEDEX International Economy.
5.Shipping the defective product to Freetail Tech is the sole responsibility of the customer/end-user.
   a. The package containing the RMA merchandise must be returned in padded, well-prepared "anti-static” packaging.

EUROPEAN CUSTOMERS:

For replacement services please visit your original place of purchase first to process your RMA. If you are unable to obtain RMA service from your original place of purchase then please visit our support center page to start a support ticket. Email correspondence with further instruction will follow shortly once your request has been received. Please take note that proof of purchase is a requirement for all warranty replacements.

Email correspondence will follow shortly after your request is received.
 
For technical issues it is strongly recommended that you follow these steps before contacting Freetail Tech to request a return or assistance: